Return and Refund Policy

PETLIKING.com concentrates on offering superior quality pet products for every pet and pet parent.

If Petliking Selections didn’t meet your expectation, we will offer our customers a 30-Day Return Guarantee from purchase date.

Order Cancellation:

• Petliking.com accepts an order cancellation before the product is shipped.
• If the order is canceled you will get a full refund immediately.
• We cannot cancel the order if the product is already shipped out.
• If your order has shipped, we will refund your payment as soon as we have received and inspected the item(s) back from you. After it is approved, we will process refunds within 14 business days.

30-Day Money-Back Guarantee:

Undamaged and Unused products may be returned for a refund within 30 days from the order date. 

• Returns must include all accessories and original packaging materials.
• Returns may be rejected if the product does not meet the above requirements.
• For any special cases, please send us a message to service@petliking.com with your order number and detail of your conserns , our customer service team will help without hesitation.

Others:

• Products with non-returnable marks and free gifts cannot be returned.
• We do not accept returned items that have been sent back without proper returns requests.
• For orders outside of the US, please refer to Shipping Policy > Multi-Region Shipping.

Get a return shipping label:

• Please email to service@petliking.com for a return. We will issue a return shipping label to you.
• If it is a no-reason return and there is no problem with the received product, a return shipping fee varying from $19.99 to $60 will be deducted from your refund. The specific fee is subject to communication.
• ALL RETURNS MUST BE SHIPPED TO PETLIKING.COM'S RETURN ADDRESS.